Policies | Smith's Wholesale Appliance

Our policies and promises

Terms & Conditions of Purchasing

Every MAJOR appliance comes standard with a FREE 2 year warranty provided by Smith's.

You can purchase a 5 year warranty for just $99.

During the 1st 60 days, we warranty against all covered components, without a deductible.

Our limited warranty covers certain parts for 2 years from the date of purchase, for free: All warranties are repair OR replace. ALL RETURNS ARE SUBJECT TO 20% RESTOCKING FEE! We may at our discretion, choose to repair or replace your product in the off chance that is is defective upon delivery (DOD) or refund your purchase if a SIMILAR or the same appliance is not available.

Units may show signs of USE or DAMAGE, but are guaranteed to work as expected, however we will not repair, replace or provide any grates, hoses, caps, HANDLES, coils or knobs or fix any physical damage (unless it causes functionality issues) feet/mounting systems, insulation, smart, wifi, or alexa functions or components if they are defective upon delivery. UNITS ARE SOLD AS THEY SIT UNLESS DESCRIBED IN WRITING.

By purchasing you agree that you have inspected for all physical damage and accept the condition of the unit as it sits.

By purchasing, you agree that you acknowledge and accept these terms and conditions.

Misuse or neglect will void all warranties. 220v plugs, hoses and gas lines/fittings are included only if the appliance has one installed or supplied with it at time of purchase, we cannot provide a plug after the sale.

We recommend measuring all dimensions prior to purchase. 20% restocking fee applies to this situation as well. Removal of any component of your appliance should be done by a professional.

After 60 days from purchase, a $129 deductible applies

What’s Covered in our warranties: Inverters, drive motors, compressors, condensers, evaporators, coils, belts, fans, switches, dials, locking mechanisms, pumps, heating elements, metering valves, seals, gaskets, displays and control boards, internal piping and hoses.

What’s Not Covered by us: Cosmetics, wheels, feet, ice makers, water supplies and dispensers, door sensors, exterior or interior body parts, handles, hardware, refrigerant, vents, glass, shelving, lights and plugs, shocks, counter balances, Wifi-smart components and the like.

Delivery agreement

Preparing Your Home for Delivery.

Here's what to expect from our delivery experts and how to get your home ready.

Customer Responsibilities...

A responsible adult, 18 years or older, must be present during delivery.
Confine all house pets to a separate area from the delivery path
If merchandise is to be left on the porch, in the garage, or outdoors, a responsible neighbor or representative must accompany the Smith’s team and sign for delivery, Smith’s Wholesale Appliance is not liable for damage, theft or water/snow/ice intrusion.
In inclement weather, please provide a clear path –no ice, snow or debris– from the street or driveway to the appropriate entrance. We will not deliver your appliance, remove your old one or offer a refund on your delivery fee. You will need to pay for another delivery service
We WILL NOT disassemble doors, hinges, shutters, door shocks or any part of your doorway or appliance to fit an appliance through. It is the customers responsibility to ensure the dimensions of the appliance will clear your doorways.

Delivery Team Responsibilities…

Deliver your appliance to the desired area or room.
If haul away service is purchased, the delivery team will remove and recycle your old appliance for each LIKE item delivered,
Determine any needed parts/accessories or installation services – not included in the appliance purchase – to help safely connect appliances to home utilities.

For safety and insurance reasons our delivery team cannot…

Remove their shoes, though caution and care will be exercised to protect your home and merchandise.
Deliver to or remove from the 3rd floor or more locations without an elevator.
Lift/hoist merchandise over banisters, railings, or other obstructions, or through windows to completely deliver merchandise.
Relocate your old appliances to a different address.
Perform carpentry, electrical or plumbing work etc in any capacity.
Connect any appliance to utilities.
Install appliance trim kits.

Please expect your delivery between 9am and 6pm

Our charge for delivery is $75, up to 25 driving miles away from each store. If more than one (1) appliance is purchased, each additional appliance carries a $25 delivery fee.

We will try to ensure that all deliveries are to your satisfaction and that no damage to your home occurs, however, you hereby agree not to hold Smith’s Wholesale Appliance or its employees liable for any and all damage to your paint, drywall, woodwork or the like. By signing this agreement you agree to all of these terms and conditions described above.

Tips are appreciated!

WE DO NOT INSTALL APPLIANCES IN ANY CAPACITY

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