Terms & Conditions
Financing and Rent to own (RTO)
1- Must qualify through Synchrony Bank or have an existing Synchrony Bank - Home Account. You must complete this purchase in store, in person with a valid state issued drivers license or photo ID.
2- Must qualify through Snap Finance. Snap Finance offers up to 18-month terms to complete your purchase, Also offering a 100-day same as cash option. For speed of processing, call your store and request our text link application or visit SnapFinance.com and search for our store's name. You must call your local store to complete the transaction and schedule pickup or delivery.
Purchasing Online & Refunds/Returns
By purchasing online, you hereby agree that you have reviewed all provided photos and agree to take your merchandise as described. You agree that if a refund is requested before your appliance leaves our stores, that any refund must be approved by store management and is not guaranteed. ALL RETURNS for purchase made in-store or online are subject to a 20% restocking fee, and is not negotiable. Once your merchandise has left our store, no refunds will be processed. The sale is final.
For fitment verification, please refer to the manufacturer's website for dimensions and required clearances PRIOR to purchase.
By selecting "Next day pickup" you understand that your product will be ready for pickup after 12PM the following day. Wait times may vary. For refrigerators and other potentially heavy appliances, you must bring additional help to load your appliance into your vehicle. We recommend opting for our low-cost delivery service in all situations. If you damage your appliance during loading, transport or installation we will not reimburse you.
Your Old Appliance
Smith's Wholesale Appliance is dedicated to a sustainable and healthy environment! We will accept your old appliance free of charge when brought to our store by you. We do remove your old appliance when delivery is purchased, with a $15 surcharge per appliance. We will take care of the recycling at a local recycling facility of our choosing. By selecting "Delivery with removal" you agree to have your old appliance prepared for removal. This includes being disassembled (if needed) empty of any articles or liquids and reasonably cleaned. Please refer to our delivery agreement below. If your appliance is not ready to be removed, we may at our discretion, choose not to remove your old appliance.
We will only remove "like appliance(s)" to the one(s) you have purchased.
By selecting "Delivery within 25 miles" you understand that your product will be delivered to your home. You must schedule your delivery via phone call to your local store. When scheduled, if your residence or business falls outside of our delivery area, a $5 per mile surcharge must be paid via credit or debit card, up to 15 miles or $45 miles. If your residence or business is in excess of 40 miles, you must pick your appliance up at the store your appliance is located at.
When selecting "Delivery up to 25 miles" and you have 2 or more appliances, please select the appropriate shipping option. If you do not select the appropriate shipping quantity, your delivery may be delayed and you will need to pay the difference in shipping costs before having your merchandise delivered.
Our delivery crews operate on an efficiency based delivery route. Your delivery can be expected between 10am and 5:30PM on your delivery day. Your delivery crew will give you a courtesy call 20-30 minutes ahead of their arrival. By accepting delivery you agree to the following "Delivery Terms & Conditions":
A responsible adult, 18 years or older, must be present during delivery.
Confine all house pets to a separate area from the delivery path
If merchandise is to be left on the porch, in the garage, or outdoors, a responsible neighbor or representative must accompany the Smith’s team and sign for delivery, Smith’s Wholesale Appliance is not liable for damage, theft or water/snow/ice intrusion.
In inclement weather, please provide a clear path –no ice, snow or debris– from the street or driveway to the appropriate entrance. We will not deliver your appliance, remove your old one or offer a refund on your delivery fee. You will need to pay for another delivery service
We WILL NOT disassemble doors, hinges, shutters, door shocks or any part of your doorway or appliance to fit an appliance through. It is the customers responsibility to ensure the dimensions of the appliance will clear your doorways.
Delivery Team Responsibilities
Deliver your appliance to the desired area or room.
If haul away service is purchased, the delivery team will remove and recycle your old appliance for each like item delivered,
Determine any needed parts/accessories or installation services – not included in the appliance purchase – to help safely connect appliances to home utilities.
For safety and insurance reasons our delivery team cannot
Remove their shoes, though caution and care will be exercised to protect your home and merchandise.
Deliver to or remove from the 3rd floor or more locations without an elevator.
Lift/hoist merchandise over banisters, railings, or other obstructions, or through windows to completely deliver merchandise.
Relocate your old appliances to a different address.
Perform carpentry, electrical or plumbing work etc in any capacity.
Connect any appliance to utilities.
Install appliance trim kits.
We will try to ensure that all deliveries are to your satisfaction and that no damage to your home occurs, however, you hereby agree not to hold Smith’s Wholesale Appliance or its employees liable for any and all damage to your paint, drywall, woodwork, flooring, furnishings or the like. By signing this agreement upon delivery you agree to all of these terms and conditions described above.
Tips are appreciated!
WE DO NOT INSTALL APPLIANCES IN ANY CAPACITY
We will arrive between 10am and 5:30pm on your scheduled delivery day, however we will only wait for a total of up to 15 minutes before moving on to our next scheduled stop. In this unfortunate event, we will try to accommodate and redelivery later in the day, if this is not possible we will need to reschedule your delivery. In either case we will charge a redelivery fee equal to the fee you've already paid, minus any removal fees. This is non-negotiable. You must call your local store and pay via debit or credit card.
Errors and omissions
Smith's Wholesale Appliance and its employees try to ensure all information is accurate to the best of our abilities. However, errors in listing and descriptions may occur. If your have any doubt or question of the description, features, options or dimensions of your desired appliance, please refer to the manufacturer's website or contact their customer service helpline for answers.
Inclement Weather Before Or During Delivery
Due to inclement weather, for our safety and yours, your delivery may be delayed or need to be rescheduled. In this case we will be more than happy to refund only your delivery fee and allow you to pick your appliance up. We will let you know if your delivery is to be delayed or rescheduled as soon as we can, which may be the day of delivery, or during our delivery route.
Incidental Damages and Loss
You agree by purchasing and attempting to use the products we sell, that you will adhere to all manufactures recommendations and requirements. You acknowledge and agree to hold Smith's Wholesale Appliance and its employees harmless if there is any loss of food, clothing, cookware, dinnerware, lost wages or property damage while installing or using the appliances we sell.